Holmdel, NJ, USA, Feb. 5, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications provider, announced that LendingPoint, a data and technology platform provider for financial institutions, has chosen Vonage for its unified communications and contact center solutions to power all of LendingPoint's communication channels.
"We're delighted to be working with an award-winning, technology company like LendingPoint. We've been watching their growth journey and are excited to see our integration capabilities and scalable unified communications technology deliver a completely unique and personalized customer experience to their rapidly growing base of more than 7 million consumers," said Reggie Scales, SVP of Applications Group Sales for Vonage.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
With Vonage, LendingPoint will have the ability to connect its global workforce and transform how its employees connect with their customers. LendingPoint will leverage Vonage's communications solutions to drive increased employee productivity and a better customer experience through technology tools that enhance engagement and enable personalized, real-time interactions.
"Vonage's strong partnership with Salesforce was an important part of LendingPoint's decision," said KN Kasibhatla, Chief Technology Officer for LendingPoint.
"We're thrilled to have found a partner like Vonage who truly understands our dynamic business and has the expertise needed to deliver best-in-class customer connectivity. They will be an integral part in helping us meet our aggressive growth goals," Kasibhatla continued. "We view Vonage as a long-term strategic partner whose vast product set will help us provide a lending experience our customers deserve while improving internal operational efficiencies and team productivity."
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Thursday, February 6, 2020
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.
We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.