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News : Level AI Named a Gartner Cool Vendor in Customer Support and Service Technology

#contactcenterworld, @TheLevelAI, @Gartner_inc

Mountain View, CA, USA, Sept, 2023 - Level AI announced that it has been named a Gartner Cool Vendor for its contributions to the field of artificial intelligence and its suite of applications designed to revolutionize the customer experience and drive excellence in customer service.

Gartner, a global research and advisory firm, annually selects a handful of technology companies as "Cool Vendors" based on their ability to bring unique and disruptive solutions to market. Level AI's selection as a Cool Vendor validates its remarkable achievements in delivering AI applications that drive efficiency, enhance customer experiences, and unlock valuable insights.

"We are thrilled to be recognized as a Gartner Cool Vendor in 2023," said Ashish Nagar, CEO of Level AI. "This designation underscores our commitment to pushing the boundaries of AI technology, including Generative AI and contact center-specific Large Language Models to benefit contact centers and their customers. We believe that AI has the power to transform the way businesses interact with their customers, and this recognition reaffirms our position at the forefront of this exciting transformation."

#contactcenterworld, @TheLevelAI, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Level AI:
Company LogoLevel AI is a provider of AI & LLM applications for customer-facing teams. The company's mission is to help businesses build better customer relationships, and drive efficiency, productivity, scale, and excellence in sales and customer service. Level AI's products are used by leading brands, such as Affirm, Toast, Vista, Carta, and more.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Monday, September 18, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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