News : Lewiston Call Center Picked for Indian Company’s 1st US Expansion
Portland, ME, USA, July 9, 2015 -- The Indian company iYogi, a technical support company, plans to locate its first North American call center in Lewiston through a partnership with Maine-based Argo Marketing.
The companies announced the expansion means they plan to hire 300 more workers to serve customers in North America, which iYogi said is its largest market.
"This center is about us getting closer to our customers, and adding value to them in every way that we can," Vishal Dhar, iYogi’s co-founder and president of marketing, said in a news release.
The companies held a news conference Thursday morning in Lewiston that Gov. Paul LePage attended. LePage said it is "encouraging a company like iYogi can reverse what has typically been the trend and outsource jobs to America."
The company said that it plans to hire during a job fair Monday at the Lewiston CareerCenter. People who are hired will take part in a three-week training supported by the Maine Department of Labor.
The company said the expansion also will include some opportunities for employees to work from home.
Peter Del Greco, CEO of the site location consultancy Maine & Co., said that his company helped Argo in competing for the partnership agreement with iYogi.
"Recruiting businesses to move or expand their operations in a new area is a competitive process and we are thrilled that we could help educate iYogi on the many reasons Maine was their best solution," Del Greco said.
Posted by Veronica Silva Cusi, news correspondent
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iYogi is a global on-demand services company that provides software and comprehensive tech support for consumers and small businesses in United States, United Kingdom, Canada, Australia, GCC states and India. iYogi''s proven global delivery model, including proprietary Digital Service Cloud and highly qualified technicians, is designed to manage the increasing dependency on complex technology for consumers and small businesses.
About Argo Marketing Group:
Over the past 10 years Argo Marketing Group has addressed increase sales, boosting customer retention, and maximizing customer loyalty in areas of inbound customer service, outbound and inbound sales, back end management, and social customer care.
Published: Friday, July 10, 2015