Seoul, South Korea, July 6, 2021 -- LG Electronics said it will expand cloud-based call centres to offer better customer care services and protect its workers from the novel coronavirus outbreak.
With its recently launch of cloud-based call centres in the United States, LG said they will be also available in 10 more countries, including Brazil, France, Vietnam and South Korea, by the end of this year.
Cloud-based call centres allow employees to work wherever internet is connected, which will promote a work-from-home environment amid the pandemic.
Its new system will help customers speak with LG call center workers swiftly, according to LG.
Powered by Amazon Web Services and Genesys' cloud solutions, LG said its call centres will also enable easy updates of new services, such as chatbots.
Posted by Veronica Silva Cusi, news correspondent
LG Corporation formerly Lak-Hui Goldstar is a South Korean multinational conglomerate corporation. It is the fourth-largest company of its kind in South Korea.
Published: Wednesday, July 7, 2021
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