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News : LG South Africa Launches WhatsApp Service for Customers
#contactcenterworld, @whatsapp
Johannesburg, South Africa, Sept 12, 2018 -- LG South Africa has launched a new WhatsApp support service for customers.
The platform will allow customers to chat with customer service agents when issues are reported.
LG’s WhatsApp service will support all forms of messaging, except for voice calling, including:
Send pictures of any appliance issue along with the product serial number.
Product issues logged via voice notes explaining the issue with the product.
A video recording explaining the product issue.
All logged issues can be sent after normal working hours (17:00 – 08:00) and will be attended to during the next working day.
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A customer service expert will contact the customer the next working day and a service expert will fix the appliance at the residence.
"One of our main objectives at LG is to make life easier for our customers. Instead of them phoning a call centre, we thought we’d take the frustration out of this process," said LG South Africa.
#contactcenterworld, @whatsapp
Posted by Veronica Silva Cusi, news correspondent
Source: https://mybroadband.co.za
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About WhatsApp:
WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
Published: Friday, September 14, 2018
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