#contactcenterworld, @GliaInc

New York, NY, USA, Oct. 19, 2021 -- Glia, a provider of Digital Customer Service, announced that Liberty Bank has selected its Digital Customer Service platform. By leveraging Glia’s platform, the bank will digitize its customer service model, resulting in an easier, more streamlined customer experience as well as boosted efficiencies.

Based in Middletown, Connecticut, Liberty Bank is dedicated to continually evolving to meet customers’ changing needs and expectations in the digital age. The bank is currently upgrading all of its digital assets including retail, business, cash management, mobile, digital money movement, digital account opening and financial wellness solutions as part of a broad digital transformation. Partnering with Glia provides the glue that makes digital transformation work: Digital Customer Service.

"We are in the middle of significant growth, and we needed a reliable partner that would be able to scale with us," said David Mitchell, EVP, GM, & Chief Digital Officer of Liberty Bank. "Glia is a proven leader in the space that will help us adapt to the changing landscape while still providing meaningful, personalized service."

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE

Content continues ….

Audra Hamel, EVP, Chief Marketing Officer, added, "When it comes to important topics like their financial health and activity, customers deserve the option to engage with their trusted bankers however they prefer. By switching from a phone-first to a digital-first approach to customer service, our customers will no longer have to leave the digital domain and dial a phone number for support and guidance. We’re confident this shift will strengthen customer relationships and loyalty."

"Liberty Bank fosters a culture of innovation and they understood that a digital transformation was needed to execute on their growth strategy and provide customers with strong experiences," said Dan Michaeli, CEO and co-founder of Glia. "Liberty Bank is embracing the change and taking strategic, intentional action. By implementing our Digital Customer Service platform as part of its broader digital transformation efforts, the bank will empower its customers with flexibility and choice, which will be critical as it continues its impressive growth trajectory."

#contactcenterworld, @GliaInc

Posted by Veronica Silva Cusi, news correspondent
Source: Glia