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News : Liberty Insurance Reach Agreement with Teleperformance
Enniskillen, Northern Ireland, July 27, 2015 -- An agreement has been reached between Liberty Insurance and global company Teleperformance to manage and operate Liberty’s Enniskillen contact centre, Sinn Fein’s Sean Lynch has said.
The chief executive of Liberty Insurance, Tom McIlduff, had previously told the Fermanagh Herald that ‘hundreds of jobs’ could be created by the transfer of operations of the business in Enniskillen to a third party.
Last month it was announced that 270 jobs across Liberty in Ireland were to be cut, including 20 in Enniskillen, however the company’s CEO was confident that the remaining Enniskillen jobs would be safe when they are transferred to a third party, and said that several hundred could be created as a result of the move.
The company announced its intention to pull out of the British market resulting in big job losses in the South.
It said it hopes to find 20 voluntary redundancies in Enniskillen to facilitate the transfer of employees there to a third-party company, which would operate selling and servicing Liberty products and customers.
Liberty Insurance took over Quinn Insurance in 2011.
Speaking after the announcement was made this morning, Mr Lynch said:
"I was delighted to hear this morning that the agreement, initially announced last month, between Teleperformance and Liberty Insurance here in Fermanagh has been finalised.
"The news of job losses in Liberty Insurance a few weeks ago was a shock and disappointment to the entire community, but we are hopeful that this will give the current employees and the local area, a boost of confidence.
"The company will manage and operate the customer contact facility here in Enniskillen, and hopefully this agreement will deliver growth and prosperity both locally and nationally."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Wednesday, July 29, 2015