Madrid, Spain, July 2, 2018 -- For the second year in a row, Liberty Seguros has received, in collaboration with Atento (NYSE:ATTO), the ‘Best Customer Experience in the Insurance Sector’ award at the Platinum Contact Center Awards Ceremony in Spain. The award recognized the strategy developed by the Company to generate value through its customer service center.
The customer care strategy of the Company focuses on an integrated management of the customer, meaning that a single interaction can serve to solve doubts, carry out both sales and after-sales procedures, or for notifying an insurance claim. This avoids the customer having to contact several different departments and provides a comprehensive knowledge of its needs. The integrated approach is a differentiating factor within the insurance sector that increases customer satisfaction and loyalty.
"This recognition is for all the people who, every day, make it possible for our service to be excellent. Our goal is to offer a differentiating experience to our customers when they contact us, and for it to be relevant to them. The award encourages us to continue working along these lines, putting people at the center, and seeking excellence through continuous improvement thanks to the voice of our clients and advisers", commented Pablo Robles, Director of Services for Liberty Seguros.
According to José María Pérez Melber, Atento Spain Managing Director, "The essence of our relationship with Liberty Seguros is that we are always searching to improve customer service, seeking to create long-term relationships with the customers that generate value to the Company. This recognition of the work we do hand in hand reaffirms our status as a strategic partner for our clients".
Posted by Veronica Silva Cusi, news correspondent
Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Published: Wednesday, July 4, 2018
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