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News : Liberty Staff Transfer to Teleperformance
Enniskillen, N. Ireland, Aug 26, 2015 -- Liberty’s recent withdrawal from the personal motor insurance market in Great Britain and Northern Ireland resulted in the company cutting 270 jobs in Ireland, with 210 to remain in the Enniskillen office. That office and staff has now been transferred to Teleperformance, which will service and sell to Liberty customers under the Liberty brand but through an outsourced contract.
Teleperformance Northern Ireland Operations Director Stepehen Morrow was in Enniskillen this week, marking the official transition of Liberty staff into Teleperformance.
Teleperformance bid for the Enniskillen contract because "Liberty Insurance offers Teleperformance a great brand and a natural company alignment, which in turn creates a foundation for a long lasting business partnership," Mr. Morrow tells The Impartial Reporter.
"Teleperformance can offer Liberty Insurance a wealth of customer management experience and expertise particularly from within the Financial and Insurance sectors," he adds.
Outlining Teleperformance’s "expansion plan", Mr. Morrow states: "Our initial focus has been to ensure a seamless transition of Liberty Insurance colleagues to Teleperformance which has concluded successfully on August 17. Our expansion plan will be to entail the engagement of new clients through our UK Sales and Business Development teams now that we have been able to formally announce the availability of the Enniskillen centre."
Asked to comment on Liberty Chief Executive Tom McIlduff’s comment that they would bring "hundreds of new jobs" to Enniskillen, Mr. Morrow replies: "The Enniskillen Centre and facility brings additional capacity to our UK and most notably Northern Ireland Operation.
"It will be our intention to market this additional capacity in Enniskillen and to continue to expand the footprint for Teleperformance in Northern Ireland, most notably through our Enniskillen centre."
Alistair Niederer, Chief Executive of Teleperformance UK and South Africa, has said: "We are delighted to be working with Liberty Insurance and we are particularly looking forward to working with the strong management team and staff at the contact centre in Enniskillen. We are proud or our outstanding employee track record in Northern Ireland and it will be a pleasure to welcome staff in Enniskillen to the Teleperformance family as we extend our operations locally."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Thursday, August 27, 2015