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News : ‘Life-saving’ Service Open Throughout Festive Season

#contactcenterworld

Staffordshire, UK, Dec, 2019 -- Brighter Futures’ Staffordshire Mental Health Helpline Service will be open as normal during the Christmas period to support people with concerns about their mental health.

Available 365 days-a-year, the Helpline operates out of hours and is open when most other support services are closed.

The service is available from 7:00pm during the week and 2:00pm over the weekend, with closing times for both being 2:00am. These operating hours will continue as normal during Christmas – and provide a listening ear for anybody over the age of 18 in Staffordshire with a mental health concern.

Almost 29,000 contacts were received by the Helpline between 2018/2019. 867 of which were a result of suicide-related thoughts.

Eunice Burke, Operational Manager of the Staffordshire Mental Health Helpline comments:

"Christmas is supposed to be a happy time of the year, but we know this isn’t always the case.

"Things like underlying family issues, financial strain and added social pressure during the festive period can be a struggle. We recognise this and know that it’s vital we provide the necessary support available.

"If anybody is struggling this Christmas and feel like they may need our support, please don’t hesitate to get in touch. You don’t have to let your feelings escalate and feel like you’ve got no-one to talk to if things get pressured. We’re here to listen."

Anybody needing to contact the Staffordshire Mental Health Helpline can do so for free by phoning 0808 800 2234, texting 07860 022821, emailing staffordshire.helpline@brighter-futures.org.uk, or instant message through the Brighter Futures website.

The Helpline can help you if you are:

Aged over 18 and living in Staffordshire
Feeling pressured
In debt or worried about your finances
Not coping
Having a relationship or family breakdown
Concerned about your physical or mental health
Unemployed
Isolated or lonely
Sad because someone has died
Concerned about a friend, colleague or family member
Looking after somebody and need some support

One person said about the Helpline: "If it wasn’t for you guys, I wouldn’t be here now, this service is a life-saver".

The Brighter Futures Rough Sleeper Team will also be working across the Christmas period to help people move on from the streets. If you’re worried about someone sleeping rough in Stoke-on-Trent, Newcastle-under-Lyme or Staffordshire Moorlands, contact them on 0800 970 2304.

As an organisation, Brighter Futures has been supporting mental health, homelessness, and complex issues in Stoke-on-Trent, Staffordshire and the West Midlands for 45 years.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tamworthinformed.co.uk


Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Monday, December 23, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

New 2021 Membership

About us - in 60 seconds!

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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