News : Lifecell Opens New Outsourced Call Centre in Nikopol
Nikopol, Ukraine, Dec, 2018 -- Ukrainian mobile operator Lifecell, in cooperation with the company Global Bilgi, has opened its new outsourced call-centre in the city of Nikopol. Global Bilgo runs in total four call centres for the operator.
The new centre has 25 staff and another 30 employees are undergoing training. It is expected that the new call centre will reach 90 employees in the future.
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Posted by Veronica Silva Cusi, news correspondent
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life:) is the third largest Ukrainian mobile telephone network operator, behind MTS Ukraine and Kyivstar, covering the territory where 97.2% of population lives.
About Turkcell Global Bilgi:
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity of 8.000. In addition to Turkcell Global Bilgi's experience in the telecom industry, the company provides services in finance, energy, public sector and retail industries and for a wide customer portfolio. With customer experience focused industrial solutions, the company creates value in the fields of customer services, customer acquisition, telesales, technical support, customers retention and loyalty, collections, customer information management and analysis. Turkcell Global Bilgi manages customer experience via various channels such as Face to Face (F2F), Telephone, Audio, Automated Response Systems (IVR & IVVR), Web chat, E-mail, SMS, Web, new generation customer experience platform BiP and Social Media.
Published: Thursday, December 13, 2018
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