News : Lifeline Call Centre: Over 100 Jobs at Risk in Londonderry and Belfast
Londonderry and Belfast, Northern Ireland, Oct 16, 2015 -- The head of a company which runs a suicide-prevention service in Northern Ireland said that over 100 jobs are at risk in its call centres.
One hundred and thirty four people work for Lifeline in two offices in Londonderry and Belfast.
But a contract for the 24/7 helpline, funded by the Department of Health, is due to expire at the end of this year.
The Public Health Agency (PHA) is consulting on Lifeline's future.
Fergus Cumiskey, managing director of the charity, Contact, who manage Lifeline, said all Lifeline jobs across Northern Ireland were now at risk.
He said: "From our read of the PHA outline business model for Lifeline, the changes are so radical that we believe all jobs associates with the current model are in jeopardy."
Twenty nine managers, 72 counsellors, 22 trainee counsellors and 11 administration staff work across the two offices.
Mr Cumiskey said that job losses would have a "grave impact" for those who rely on the service.
Last year, there was a large increase in the number of people contacting the service.
The PHA confirmed it was holding a 12-week consultation on the future of the Lifeline service to ensure it best meets the needs of the people who use it.
A spokesperson said: "The consultation proposals would maintain the 24 hour, seven days a week telephone helpline provided by staff who are skilled and qualified in talking to people in crisis."
The PHA is proposing that the telephone helpline service provided by Lifeline staff be managed by the ambulance service.
The closing date for responses to the consultation is 19 November 2015 at 1pm.
The current Lifeline contract was due to end on 31 March 2015, but has been extended until 31 December 2015 with the potential of a further extension until September 2016, but the PHA said it is prevented from extending the contract further because of "procurement rules".
A spokesperson said: "No decision on the service model will be taken until after the consultation has been completed and the findings given full consideration."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
More Editorial From Lifeline
Published: Monday, October 19, 2015
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.