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News : Lifeline South Coast Opens Dedicated Bushfire Recovery Line Call Centre in Nowra

#contactcenterworld

Nowra, Australia, Aug, 2020 -- Lifeline South Coast officially opened a new call centre for its dedicated Bushfire Recovery Line on Friday, July 31.

The Australia-wide 13 HELP (13 43 57) phone line was developed in response to increased demand for Lifeline's service following the devastating impacts of the Black Summer bushfires.

"Lifeline has seen a significant 25 per cent increase in calls to its 13 11 14 service as a result of the bushfires and COVID-19," Lifeline South Coast CEO Renee Green said.

"13 HELP was launched to provide a tailored response specific to the needs of people impacted by bushfires.

"While have been supporting this phone line from our Wollongong Centre since early in the year, the opening of the Nowra centre allows us to increase our capacity to provide that support."


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The recent devastation caused by bushfires have left many people vulnerable to negative mental health outcomes. This is compounded by the impacts of COVID-19.

"We want to let everyone know that they are not alone. If you are feeling overwhelmed, please seek help," Ms Green said.

"Our Crisis Supporters are highly skilled at listening and offering support to people who are struggling.

"Our message to anyone affected by the fires is that it is important to talk about your experience. Lifeline is here for you 24 hours a day, ready to listen."

The new call centre will operate out of the innovative MIND the GaP (Mental Illness in Nowra District: Goals and Prevention) facility at University of Wollongong's Shoalhaven Campus in West Nowra.

To contact the 13 HELP Bushfire Recovery Line, please call 13 43 57.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.southcoastregister.com.au


Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Tuesday, August 4, 2020

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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