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News : Lifesize Augments Cloud Contact Center Capabilities and Application Integrations

#contactcenterworld

Austin, TX, USA, Dec 9, 2020 -- Lifesize, a global provider of immersive enterprise communication solutions, announced a bevy of new features and integrations for the Lifesize CxEngage contact center-as-a-service (CCaaS) platform. Ranging from conversational AI to reporting capabilities, these enhancements enable contact center agents to be more effective in their work and result in more seamless omnichannel customer experiences.

"We constantly innovate our CxEngage cloud platform and integrated application ecosystem to meet the complex demands of today’s contact centers," said Andy Bird, director of product management for contact center solutions at Lifesize. "Everything that exists within CxEngage is tailored to make agents more productive, deliver winning customer outcomes and help contact centers operate like well-oiled machines."

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Lifesize:
Headquartered in Austin, TX, Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light. Recognized as Frost

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Published: Thursday, December 10, 2020

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2022 Buyers Guide
Get Listed
Visual Communications

1.)

Premium Listing

SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.)

TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.