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News : Light Networks Teams Up with Zoom as a Zoom Phone Certified Integrator Partner

#contactcenterworld, @lightnetworks, @zoom_us

Atlanta, GA, USA, Dec. 11, 2020 -- Light Networks announced that they have joined forces with Zoom Video Communications, Inc. as a Zoom Phone Certified Integrator partner.

The Zoom Phone Certified Integrator Program connects Zoom customers to trusted Zoom Phone integration professionals during the implementation process. As a Certified Integrator partner for Zoom Phone, Light Networks can provide services to Zoom customers to ensure they have a successful delivery of Zoom's video-first UCaaS platform.

According to Robby Paul, CEO of Light Networks, "Light Networks is excited about extending our relationship with Zoom. Combined with their industry leading user experience, our two teams stand ready to deliver on the promise of seamless communications."

"We're thrilled to extend the Certified Integrator Program to authorize partners in providing design, deployment, and management services for Zoom Phone," said Laura Padilla, Zoom Head of Global BD and Channel. "As one of these partners, we trust Light Networks to deliver Zoom's native cloud phone solution to our customers, ensuring a smooth deployment experience."

#contactcenterworld, @lightnetworks, @zoom_us

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Light Networks:
Company LogoLight Networks, LLC is a leading provider of Technology and Managed IT Services for Enterprise organizations with advanced data, voice and contact center telecommunications infrastructure whether delivered on premises or in the Cloud.
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About Zoom Video Communications, Inc:
Company LogoZoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Monday, December 14, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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