Ipswich, England, Jan 17, 2020 -- Lighthouse Construction Industry Charity saw a rise in the number of construction families needing its wellbeing and financial support in 2019 rising to 2616, with a total of £703,641 of charitable giving to support them.
Mental health continues to feature heavily within the charity and as a founder member of the industry’s ‘Building Mental Health’ programme, the charity has been at the forefront of driving momentum to ensure a better mental health culture within the industry.
To support this, £411,962 has been spent on the charity’s Education and Training programme with a project managed on behalf of the CITB training 300 Mental Health First Aid Instructors, who in turn have trained over 3,000 Mental Health First Aiders to provide ‘boots on the ground’ support for our construction workforce.
Just over £21,000 has been invested in innovation, specifically on the Construction Industry Helpline App which provides vital information, advice and guidance on a variety of wellbeing issues.
In response to industry demand, the app is also being developed to meet the needs of companies with major sites and joint venture projects who want to provide additional site-specific real-time information such as details on health and safety briefings and site inductions.
Bill Hill, CEO of the Lighthouse Construction Industry Charity said, "We are working tirelessly to ensure that our construction workers and their families have access to the help they need, Our helpline cards have now been distributed to almost 600,000 of our workforce and our app has been downloaded over 20,000 times.
"We will continue to deliver pro-active interventions to ensure that situations do not reach a life critical stage and our mission is to ensure that no worker feels alone in a crisis. To support our helpline, we have recently introduced professional caseworkers who ensure that applicants receive all the possible support available to them, both from us and other organisations. This means that the charity is spending less per case whilst delivering a more holistic and higher quality service."
The charity has also recently extended its mental health training to offer an increased variety of construction focussed mental health training, including our ‘lunch and learn’ mental health sessions.
To access the helpline’s team of experts, call the Construction Industry Helpline on 0345 605 1956 or visit their website.
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, January 17, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring