News : Lightico Joins NICE inContact DEVone Program
Salt Lake City, UT, USA, Jan, 2018 -- NICE inContact, a NICE (Nasdaq: NICE) business, announced that Lightico now provides its Sales Impact Platform, a real-time mobile collaboration application, on CXexchange. Lightico provides digital contracting and identity verification for companies using CXone by allowing phone agents to add in-call tools like real-time finger-eSigning, media sharing, instant identification collection, smart document creation/completion & instant, and PCI-compliant payment collection.
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CONTACT CENTER & CUSTOMER ENGAGEMENT
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"Lightico is excited for this partnership with NICE inContact and being part of CXexchange," said Zviki Ben Ishay, Lightico CEO and Co-Founder. "Our technology helps customers efficiently and effectively sell an increasingly hard to reach user base that has gone mobile. And now, we are thrilled to be integrated with CXone."
"With CXone as a unified cloud platform, contact centers can innovate and customize the customer experience using applications and extensions from our partners," said Paul Jarman, CEO of NICE inContact. "Offering Lightico's mobile tools like eSignatures gives companies more ways to differentiate the all-important moments during sales transactions with their customers. We welcome Lightico as part of the CXexchange marketplace."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Thursday, February 1, 2018
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