News : Lightico Joins NICE inContact DEVone Program
Salt Lake City, UT, USA, Jan, 2018 -- NICE inContact, a NICE (Nasdaq: NICE) business, announced that Lightico now provides its Sales Impact Platform, a real-time mobile collaboration application, on CXexchange. Lightico provides digital contracting and identity verification for companies using CXone by allowing phone agents to add in-call tools like real-time finger-eSigning, media sharing, instant identification collection, smart document creation/completion & instant, and PCI-compliant payment collection.
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"Lightico is excited for this partnership with NICE inContact and being part of CXexchange," said Zviki Ben Ishay, Lightico CEO and Co-Founder. "Our technology helps customers efficiently and effectively sell an increasingly hard to reach user base that has gone mobile. And now, we are thrilled to be integrated with CXone."
"With CXone as a unified cloud platform, contact centers can innovate and customize the customer experience using applications and extensions from our partners," said Paul Jarman, CEO of NICE inContact. "Offering Lightico's mobile tools like eSignatures gives companies more ways to differentiate the all-important moments during sales transactions with their customers. We welcome Lightico as part of the CXexchange marketplace."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Lightico helps agents and reps sell and service their customers more effectively in the first call - even when their customers are on their cellular phones. In a world where customers are on the their mobile phones, businesses are thirsty for ways to sell and service them in real-time, wherever their customers are. Lightico developed an innovative mobile communication center that empowers customer experience and leads digital service, support and sales teams to success. Our platform consists of a suite of micro solutions to that enable organizations to serve their mobile customers. With Lightico, call-agents have an integrated suite of digital tools they can add to their live phone conversations to better service their mobile customers: Leapfrogging PC and face-to-face customer experiences. While speaking with customers on their mobile phones, SME phone agents can seamless add in-call tools like real-time media sharing, instant identification collection, real time finger-eSigning, smart document creation/completion & instant, PCI compliant payment collection. Lightico’s ‘no-app required’ approach to digital service is combined with deep learning and rich analytics, equip call agents with a full suite of the right digital tools to close sales and improve service. Already trusted by hundreds of SME and serving 10,000s mobile clients, Lightico is fast becoming the indispensable to businesses serving and selli
Published: Thursday, February 1, 2018
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