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News : Lightspeed Launches New Features for Omnichannel Retailers

#contactcenterworld

Montreal, QC, Canada, May 26, 2023 - Lightspeed Commerce Inc. (NYSE | TSX: LSPD) launches a series of new omnichannel features in its flagship Lightspeed Retail platform to help high GTV merchants weather the turbulent economy. Lightspeed is the unified POS and payments platform for entrepreneurs to accelerate growth, provide the best customer experiences and become a go-to destination in their space.

"Lightspeed is the solution for today’s ambitious retail business owner—and the pain points they’re facing," says Ana Wight, GM of Lightspeed Retail. "Our advanced omnichannel tools streamline processes across channels and locations, allowing sophisticated merchants to focus their time and energy on what they do best. And with Lightspeed’s move to one flagship retail platform, our best-in-class development team is now even better positioned to continually innovate and evolve our product."

"Lightspeed having unified payments makes stuff a lot easier on my end," says Atticus Conway, Manager at Electric Movement, a Chicago-based e-bike retailer and service shop. "With us only having to run one batch at the end of the day, it gives me more face-to-face interaction with our customers. We're looking for high efficiency," continues Conway, "and efficiency equals dollars."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Lightspeed:
Lightspeed (TSX: LSPD) is a cloud-based commerce platform powering small and medium-sized businesses in approximately 100 countries around the world. Headquartered in Montréal, Canada, Lightspeed is trusted by favorite local businesses, where the community goes to shop and dine. Lightspeed has grown to over 800 employees, with offices in Canada, USA, Europe, and Australia.
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Today's Tip of the Day - Keep Cost In Perspective

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Published: Monday, May 29, 2023

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2024 Buyers Guide Automated Call Distributors

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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