Hoboken, NJ, USA, Nov 20, 2023 - NICE (Nasdaq: NICE) announced that limango, a German online retailer for families, has selected NICE CXone to migrate its contact center to the cloud. The move from the previous on-premise solution to a unified cloud-native CX platform is expected to yield favorable results, including driving operational efficiencies, increasing the speed of service, and delivering positive customer experiences.
limango, a member of the Otto Group, offering a wide array of products and services across Europe, is committed to continuously enhancing its customer service. The company recognized the need for a more agile and efficient system to address the evolving demands of its diverse customer base.
Seeking more flexibility, efficiency, and a way to future-proof its contact center operations, limango selected NICE CXone as the foundation for its contact center operations. Implementing CXone will provide better insight into day-to-day operations, reduce the dependency on the IT department, and improve customer experiences. It will also allow limango to make immediate changes without the need to reach out to a third party.
Martin Solarski, CEO, limango Poland, Director of Group Transformation & Post-Purchase, expressed, "Delivering an outstanding customer experience is our top priority. We are very optimistic that our transition to NICE CXone will be a significant step in this direction. We anticipate that the innovative solutions and operational efficiency offered by NICE CXone will yield positive results in the near future, and we are eager to further expand our collaboration with NICE."
"It is exciting to be welcoming limango onto the CXone platform, and into the cloud," Darren Rushworth, President, NICE International, said. "Across Europe, the online retail market is becoming increasingly crowded, and macro-level challenges, like economic uncertainty, are accelerating pressures. Today, the ability to offer exceptional experiences based on customer needs, while driving operational efficiency and empowering agents, is a must. CXone will help limango serve its immediate and future needs. We are excited to support limango on its move to the cloud."
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Tuesday, November 21, 2023
|Teckinfo Solutions Pvt. Ltd.
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.