News : LIME Gets Contract to Upgrade JCF Phone System
Kingston, Jamaica, May 22, 2015 -- LIME Jamaica Limited has been awarded a contract for the upgrading of the Jamaica Constabulary Force (JCF) telecommunications system.
The Cabinet approved the contract on April 20, pointing out that the current 119 system being used by the Jamaica Constabulary Force (JCF) is eight years old and needs replacing.
Minister of National Security Peter Bunting first announced in April 2014 that his ministry was in discussions with LIME to upgrade the police emergency 119 service. The minister anticipated that the service would have been improved to better meet the needs of the public during 2014/15, but failure to meet that deadline has led to further deterioration in the service.
The JCF staff orders has reported that there are plans to transform the Police Control Centre from an "Emergency 119" Inbound Call Centre, to a Real Time Emergency Call Centre. This would mean that the centre will be upgraded to manage all types of emergency contact, including e-mails, smart digital alerts and social media, among other things.
The centre facilitates communications between police operational elements to ensure swift response to 119 calls, keep accurate records, and store data on all reported activities, incidents and events in support of the JCF's mission to protect, reassure and serve Jamaicans.
Posted by Veronica Silva Cusi, news correspondent
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About Jamaica Constabulary Force:
The Jamaica Constabulary Force (JCF) is the police force of the island nation of Jamaica. The official JCF staff numbers 9,930 plus 55 auxiliary positions, making a total of 9,985; its current strength (as of 2011) is 8,441. Approximately 50 police officers have been killed in the line of duty since 2002.
Published: Wednesday, May 27, 2015