Moscow, Russia, April 21, 2021 -- The success has ended in Lime-Zaim being able to scale up their business, achieve a stable operation and increase the productivity of their call center.
Due to the transparency and availability of products, and the adoption of IT technologies to improve the quality of service, the organization is popular with borrowers of all ages.
Actively expanding the boundaries of geographical expansion, Lime-Zaim opened a branch in Poland in 2015, and in South Africa a year later. The organization's desire to strengthen its positions in Russia and abroad, the constant increase in the number of customers and the volume of processed data required an increase in the productivity of the call center. The existing server equipment was no longer able to handle the growth and satisfy all business needs. To bring customer service to a whole new level, higher computing power was required. Initially, a one-time purchase of equipment was considered, but this option couldn't deliver on the business objectives, so the management team at Lime-Zaim turned to the option of renting the required resources and tools. At the same time, it was important for the organization to have the server deployed on-premises.
IT providers of the microloan organization studied the proposals of the main market participants. Softline experts recommended the Dedicated service after identified the main customer's needs which was one of the reasons why Lime-Zaim choose this IT company. After accepting all of the provider's terms and concluding a three-month hardware lease agreement, the customer received a 14th generation Dell EMC PowerEdge rack server. The solution provides the optimal combination of compute and memory resources with a highly scalable architecture to maximize the performance of a wide range of applications.
'We are completely satisfied with the solution provided by Softline. It's fast, reliable, and low-cost. After confirming the high industry expertise of Softline, we look forward to further cooperation. We see a number of advantages for ourselves in this partnership. Softline has representative offices in the cities where Lime-Zaim develops its business. We can call highly qualified experts, and meet with them to discuss the issues that we have at any time. Our plans include virtualization of current processes, and dehardwarization. I am sure that with Softline all our ideas will come true' - Stanislav Samosenko, Head of IP Communications Development and Support at Lime-Zaim.
'This was our first project with the Lime-Zaim company. The customer appreciated all the advantages of the Dedicated service and, first of all, its technical capabilities. If necessary, the microloan provider can upgrade the server using our experts. At the request of the customer, we are ready to increase the amount of computing power, increase the performance of individual nodes of the system. Softline has all the resources for this. The Lime-Zaim company has already expressed its intention to continue cooperation with us' - Alina Kruch, the sales manager of the Softline cloud technologies department, about the cooperation with the Lime-Zaim company.
'We already had a server hardware that supported many of the current processes. But when it came to the development of our division and the adoption of new technologies, we realized that the available capacity would not be enough. We needed to expand. In 2020, we decided to launch a robot collector. We knew that it would help us increase repayments and reduce costs. But we were also aware that without Softline's IT services support, we wouldn't be able to develop and launch this technology,' explained Samosenko.
'Softline's team helped us choose the hardware and promptly provided all the necessary documentation. So, I can only say that what makes the provider's team stand out is that they have competencies and many years of successful operation in the global IT market which ends up in a successful project,' concludes the Head of IP Communications Development and Support at Lime-Zaim, Stanislav Samosenko.
For this project, Softline has used the capabilities of Dell EMC PowerEdge server which is part of the Dedicated service provided by Softline. The customer has now the opportunity to have flexibly scale resources and has moved from CapEx to OpEx.
Posted by Veronica Silva Cusi, news correspondent
Sage is a FTSE 100 company in the North East. Even though we've become a global company, we're still rooted in the North East, with our head quarters in Newcastle where around 1,500 of our people work. 6.2 million companies around the world use Sage products and services across 100 countries. We’re a company that lives and breathes business. Not just our own, but our customers’ businesses too. What makes us different is our people and our passionate commitment to doing what’s right for our customers, going the extra mile and exceeding their every expectation. We do this because we care. Because we care about business. Because we want our customers to be successful and to be able to do things the way they want to do them. We live and breathe business. Every day. That’s what we do.
Published: Friday, April 23, 2021
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
|4.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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