Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Lincolnshire County Council Signs Outsourcing Deal with Serco
March 24, 2014 -- Lincolnshire County Council has signed a contract with Serco in order to provide a number of services for the authority.
International services company Serco will take over provision of a range of business process and contact centre services, which should deliver savings over the next five years, with the option to extend for a further two.
Services include dealing with finance, HR and ICT, and the council’s customer services operations.
Now the contract is signed, Serco will begin work from April, with a full transition from Mouchel, who are currently providing the services, by April 2015.
Councillor Martin Hill, Leader of Lincolnshire County Council, said: "We are pleased to have signed this important contract with Serco and look forward to them delivering a better deal with more savings, as well as creating additional local employment opportunities."
Jonathan Prew, Managing Director of Serco’s Public Sector BPO business, added: "We’re very excited about this partnership and the benefits we believe it will deliver to the council and local communities across Lincolnshire.
"By introducing new technology and ways of working, we will help improve services and drive efficiencies for the council.
"However, the most important thing is a smooth transition with no drop in service for citizens and council staff."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Serco
Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
About Lincolnshire County Council:
Lincolnshire County Council is the county council that governs the non-metropolitan county of Lincolnshire in England. It has 77 councillors.
Published: Tuesday, March 25, 2014