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News : Linc’s CX Automation Solution Now Fully Integrated With SAP Store

#contactcenterworld, @SAP

San Francisco, CA, USA, July 13, 2021 -- Linc announced that its CX Automation platform has been added to the SAP Store, the recently created marketplace for solutions and services from SAP and its partners following the merging of the SAP App Center for partner solutions with SAP Store for SAP solutions. Availability through the SAP Store will make it easier and seamless for SAP’s enterprise retailers and disruptor brands to access Linc’s CX Automation platform providing them with end-to-end solutions.

Linc’s patented no-dialog tree technology enables a customer experience and allows customers to engage in 2-way conversations across all communication channels throughout the entire customer journey with seamless hand-off to people in the contact center, at a store or in an advocate network. Linc is fully integrated with SAP Commerce Cloud to provide a first-line responder to customers.

#contactcenterworld, @SAP

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Linc:
Company LogoLinc powers the digital experiences that strengthen the relationships between brands and shoppers, transforming one-time purchasers into lifetime shoppers. The platform ties together the emerging channels of Voice (Amazon Alexa, Google Home) and ChatBots (Facebook Messenger, WhatsApp) with email, SMS and a web portal with a single customer profile to strengthen the customer care experience and increase engagement, customer satisfaction and retention, reduce service and reverse logistics costs and drive revenue.Company Profile Page

About SAP:
Company LogoSAP is a business software company – with more than 100,000 employees at sales and development locations in more than 50 countries worldwide.
Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Thursday, July 15, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

2.) 
Motivarnos

Motivarnos.com
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

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