San Francisco, CA, USA, July 13, 2021 -- Linc announced that its CX Automation platform has been added to the SAP Store, the recently created marketplace for solutions and services from SAP and its partners following the merging of the SAP App Center for partner solutions with SAP Store for SAP solutions. Availability through the SAP Store will make it easier and seamless for SAP’s enterprise retailers and disruptor brands to access Linc’s CX Automation platform providing them with end-to-end solutions.
Linc’s patented no-dialog tree technology enables a customer experience and allows customers to engage in 2-way conversations across all communication channels throughout the entire customer journey with seamless hand-off to people in the contact center, at a store or in an advocate network. Linc is fully integrated with SAP Commerce Cloud to provide a first-line responder to customers.
Posted by Veronica Silva Cusi, news correspondent
Linc powers the digital experiences that strengthen the relationships between brands and shoppers, transforming one-time purchasers into lifetime shoppers. The platform ties together the emerging channels of Voice (Amazon Alexa, Google Home) and ChatBots (Facebook Messenger, WhatsApp) with email, SMS and a web portal with a single customer profile to strengthen the customer care experience and increase engagement, customer satisfaction and retention, reduce service and reverse logistics costs and drive revenue.
SAP is a business software company – with more than 100,000 employees at sales and development locations in more than 50 countries worldwide.
Published: Thursday, July 15, 2021
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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