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News : Linc’s Premier CX Automation Solution Now Fully Integrated with Gladly

#contactcenterworld, @gladly

San Francisco, CA, USA, Sept, 2021 -- Linc announced that its CX Automation solution has been integrated with Gladly’s all-in-one customer service platform that helps brands deliver a more personalized customer experience. Now, with the integration of Linc, Gladly’s enterprise retailers and disruptor brands have simplified and streamlined access to Linc’s CX Automation solution, which rapidly resolves complex eCommerce use cases through pre-built and extensible Digital Workers.

#contactcenterworld, @gladly

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Linc:
Company LogoLinc powers the digital experiences that strengthen the relationships between brands and shoppers, transforming one-time purchasers into lifetime shoppers. The platform ties together the emerging channels of Voice (Amazon Alexa, Google Home) and ChatBots (Facebook Messenger, WhatsApp) with email, SMS and a web portal with a single customer profile to strengthen the customer care experience and increase engagement, customer satisfaction and retention, reduce service and reverse logistics costs and drive revenue.
Company RSS Feed   Company Profile Page

About Gladly:
Company LogoGladly is a customer service platform that focuses on people at the heart of it, not tickets or cases. Built for the 21st century consumer, Gladly enables B2C companies to converse seamlessly in a lifetime of conversations across voice, email, SMS, chat and social media. With Gladly, agents are empowered, customers feel known and cared for, and companies increase revenue and brand loyalty through consistently positive experiences fit for every consumer. Gladly is based in San Francisco and funded by Greylock Partners, NEA, GGV Capital and JetBlue Technology Ventures.
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Today's Tip of the Day - What Does Your Business Need?

Read today's tip or listen to it on podcast.

Published: Monday, September 20, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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