San Francisco, CA, USA, Sept, 2021 -- Linc announced that its CX Automation solution has been integrated with Gladly’s all-in-one customer service platform that helps brands deliver a more personalized customer experience. Now, with the integration of Linc, Gladly’s enterprise retailers and disruptor brands have simplified and streamlined access to Linc’s CX Automation solution, which rapidly resolves complex eCommerce use cases through pre-built and extensible Digital Workers.
Posted by Veronica Silva Cusi, news correspondent
Linc powers the digital experiences that strengthen the relationships between brands and shoppers, transforming one-time purchasers into lifetime shoppers. The platform ties together the emerging channels of Voice (Amazon Alexa, Google Home) and ChatBots (Facebook Messenger, WhatsApp) with email, SMS and a web portal with a single customer profile to strengthen the customer care experience and increase engagement, customer satisfaction and retention, reduce service and reverse logistics costs and drive revenue.
Gladly is a customer service platform that focuses on people at the heart of it, not tickets or cases. Built for the 21st century consumer, Gladly enables B2C companies to converse seamlessly in a lifetime of conversations across voice, email, SMS, chat and social media. With Gladly, agents are empowered, customers feel known and cared for, and companies increase revenue and brand loyalty through consistently positive experiences fit for every consumer. Gladly is based in San Francisco and funded by Greylock Partners, NEA, GGV Capital and JetBlue Technology Ventures.
Published: Monday, September 20, 2021
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