San Francisco, CA, USA, March, 2018 -- Business communications provider Line2 recently rolled out a new feature called Line2 Call Queue.
"Line2 Call Queue dramatically improves our customers’ ability to manage high volumes of incoming calls," said CEO, Doug Brackbill. "It’s like having a call center in your pocket -- without any of the hassle or expense."
For sales and customer service focused businesses, this new feature delivers the precision and efficiency of a call center by leveraging existing employees to answer calls. By using their Line2 numbers, employees don’t need to be onsite in order to answer calls.
Posted by Veronica Silva Cusi, news correspondent
Line2 provides the most affordable, easy-to-use communications solution for small businesses. Line2 was the first cloud-based phone system built and optimized to support the mobile work environment with full-featured calling and messaging services. Line2 works on existing devices, such as smartphones, computers, and tablets, eliminating the need for new hardware and time-consuming, costly set-up.
Published: Tuesday, March 20, 2018
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.