
Atlanta, GA, USA, March 29, 2021 -- Lingo Communications ("Lingo") a global Cloud/UC and managed service provider, announced that it recently completed the implementation of its Cloud Contact Center solution to power Tahoe Forest Hospital's new Covid-19 Call Center service.
The rapid implementation of the Lingo Cloud Contact Center solution was an amazing accomplishment. This truly life-saving implementation was deployed in less than one week to meet the urgent need for this new Call Center.
Tahoe Forest Hospital was already a Lingo customer using our Voice, LD and Broadband services. So, when the recent need arose for them to quickly standup a vaccine Call Center they, along with their technology partner Prism Telemanagement, tapped Lingo to help them implement their Cloud Contact Center solution. This Call Center now manages their vaccine rollout efforts.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
This deployment allowed the customer to transition agents to their hybrid in-person and work-at-home Call Center model within one week. If absences increase because of Covid-19, they can easily add staff from other departments into the queues so they can temporarily assist with call volume. For periods of high call volume, Lingo's Cloud Contact Center solution also utilizes a callback feature which allows callers to receive a return call from an agent when the call volume normalizes.
"I am very excited about Lingo's ability to complete such an important customer implementation within a very short time," said Grant Williams, VP of Client Services at Lingo. "This kind of solution can only be implemented quickly when you use Cloud Contact Center tools."
"I am thrilled that Lingo was asked to help Tahoe Forest Hospital manage its vaccine rollout efforts using our Cloud Contact Center solution," said Vincent M. Oddo, CEO of Lingo. "In addition, Tahoe Forest Hospital is now able to use all of our significant product families (Cloud/UC, Voice, Broadband and LD) which makes them a very special and valued customer."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Lingo Management, LLC:Lingo is a leading global Cloud/UC and managed service provider to the Business, Carrier and Consumer markets. Lingo provides modern, efficient, IP-based voice, data and managed services to customers around the globe. Lingo has an expansive IP-based network, experienced leadership and support staff with exceptional 24/7/365 customer care.
Published: Tuesday, March 30, 2021
4.) | Consilium Software Consilium UniAgent™ Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs. UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365... (read more) |
7.) | NovelVox NovelVox CTI Connector NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more. |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall