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News : Lionbridge Announces GeoFluent Partnership Agreement with BETSOL
Lionbridge Technologies, Inc. (NASDAQ: LIOX), announced that it has signed a partnership with BETSOL, a provider of technology and staffing solutions for contact centers. With the agreement, BETSOL will resell Lionbridge's GeoFluent real-time translation solution to provide clients with omni-lingual support across their self-service, chat and agent-assisted digital channels, including chat. This allows BETSOL customers to increase customer satisfaction (CSAT) using their existing chat platform and without having to hire bi-lingual agents.
"By eliminating the need to hire multilingual agents, GeoFluent enables BETSOL customers to focus on providing exceptional levels of service. This, coupled with GeoFluent's translation quality and communications channel support, delivers significant value to our contact center customers," said Ashok Reddy, Vice President of Business Development, BETSOL.
"With the volume of non-primary language interactions increasing, progressive contact centers are taking steps to better support their customers across all languages and channels," said Tom Tseki, VP & General Manager, Customer Care Solutions, Lionbridge. "We are excited to extend our GeoFluent solution to BETSOL and provide the multilingual customer care that contact centers need to succeed."
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Lionbridge Technologies, Inc. commonly known as Lionbridge, is a company based in Waltham, Massachusetts, United States that provides translation, online marketing, global content management and application testing products.
BETSOL provides solutions for Contact Center, Help Desk, and Infrastructure Management. Whether you need to build your operations from the ground up, want to augment existing operations, or cost-effective solution, we are here. We implement industry best practices, 24x7x365 support operations, ITIL standards, while giving you the ability to flex and deliver best in class customer satisfaction KPIs.
Published: Wednesday, June 15, 2016