Lionbridge Technologies, Inc. (NASDAQ: LIOX), announced it has received a patent for its GeoFluent real-time translation solution that enables contact centers to easily provide consistent multilingual communications across all channels.
The new patent number US 9,141,606, titled "Methods and systems for multi-engine machine translation", covers two GeoFluent innovations:
- A proprietary linguistic layer that allows Lionbridge to tailor each GeoFluent machine translation instance to reflect customers' specific use of language and messaging, thereby ensuring consistency across industry terminology, products and most importantly, customers' brands.
- The ability to apply this proprietary customization layer across multiple machine translation (MT) engines. This allows Lionbridge's linguistics experts to apply an approach to selecting underlying MT technology and, when combined with GeoFluent's customization layer, provides clients with broad-based language coverage and high translation quality.
"Contact centers realize the multiplier effect of multilingual support for customer loyalty and growth," said Tom Tseki, Vice President & General Manager, Customer Care Solutions, Lionbridge. "At the same time, they are under pressure from consumers to expand from voice-only support to self-service, social and digital channels. The sum of these now patented GeoFluent innovations provides contact centers with the translation quality they need to effectively eliminate language as a communications barrier across all channels."