News : Lionbridge Introduces the Future of Over-the-Phone Interpretation
Waltham, Mass. February, 2018 -- Lionbridge Technologies, Inc., a translation and digital communications company, introduced over-the-phone interpretation (OPI) with GeoFluent Interpreter Direct, a suite of services that improves the customer experience for firms in need of real-time interpretation. With GeoFluent Interpreter Direct, a customer will no longer be forced to communicate with a brand agent of a different language without an interpreter already on the line to facilitate the interaction.
While OPI is effective in providing access to languages that organizations aren’t staffed to support, it often requires non-native speakers to communicate with brand agents of a different language which results in an awkward customer experience. This experience is a stark contrast to callers whose language is supported, where questions are answered quickly and the conversation is productive immediately.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
"Organizations focused on customer experience recognize that traditional OPI, which is voice only, is inefficient for agents and provides a high-effort and frustrating experience for consumers. Brands have made significant investments to improve customer experience, yet if you don’t speak the primary language(s) supported by the brand, you continue to have a high effort, inefficient and difficult interaction experience. GeoFluent Interpreter Direct is a significant step towards providing all language speakers with a great and seamless customer experience," said Tom Tseki, Vice President & General Manager, Customer Care Solutions, Lionbridge.
GeoFluent Interpreter Direct is available as part of the GeoFluent Omnichannel/Omnilingual Suite, which enables contact centers and service desks to support all languages across all voice, chat or e-mail.
Today's Tip of the Day - People, Site, Infrastructure
More Editorial From Lionbridge
Lionbridge Technologies, Inc. commonly known as Lionbridge, is a company based in Waltham, Massachusetts, United States that provides translation, online marketing, global content management and application testing products.
Published: Monday, February 12, 2018
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...