News : Lionbridge Unveils GeoFluent® Real-Time Translation for Omni-Channel Customer Care
Lionbridge Technologies, Inc. (Nasdaq: LIOX), announced it has broadened its GeoFluent real-time translation technology to include new omni-channel customer care features for contact centers and business process outsourcers (BPOs). With these new features, customers can deliver effective real-time multilingual interactions across all communication channels, from virtual and agent-assisted chat, to email, in-call voice, social, SMS, forums, knowledge bases, helpdesk and ticketing.
"Providing multilingual customer care traditionally required hiring agents, establishing in-country contact centers and/or using over-the-phone interpretation services," said Marc Osofsky, SVP and GM of Global Offerings at Lionbridge. "GeoFluent changes the game by spanning all communication channels, allowing brands and BPOs to match consumer's communication preferences, regardless of language."
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Lionbridge Technologies, Inc. commonly known as Lionbridge, is a company based in Waltham, Massachusetts, United States that provides translation, online marketing, global content management and application testing products.
Published: Wednesday, January 20, 2016
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