Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Liquid Telecom Helps the Zimbabwean Government Launch Emergency Response to Covid 19 Pandemic

#contactcenterworld

Harare, Zimbabwe, April 21, 2020 -- Pan African telco, Liquid Telecom, has announced a partnership with the government of Zimbabwe, which will help the Southern African nation provide a dedicated national toll-free helpline and call centre to support citizens during the COVID-19 pandemic.

The helpline will provide information and consultative services 24 hours a day, seven days a week, while safeguarding citizens against a backdrop of escalating fake news and misinformation in the region.

"Liquid Telecom has quickly and effectively responded to the ‘COVID-19 Zimbabwe National Preparedness and Response Plan’ (NPRP) announced by H.E President Mnangagwa on the 19th March calling on companies to contribute to the national cause. Maintaining connectivity is an essential requirement in responding to a crisis that has disrupted our routines and daily lives inconceivably. Reliable, up-to-date information, provided by qualified experts at the end of the national toll-free ‘2023’ helpline is vital as the Government continues to provide support, especially to the most vulnerable in light of the pandemic." Said Wellington Makamure, CEO, Liquid Telecom Southern Africa.

Liquid Telecom Zimbabwe established the national toll-free helpline and call centre in partnership with Innscor Africa and Kamba Technologies. Liquid Telecom’s direct contribution includes set-up costs of the telecom infrastructure, which includes the provision of phone lines, call centre equipment and bandwidth via a 50Mbps dedicated link.

"Although times are difficult, I would like to take this opportunity to wish all our brothers and sisters good health and happiness as we mark 40 years of independence. The more we support one another during this crisis, the better," added Makamure.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itp.net


Today's Tip of the Day - Getting The Training Underway

Read today's tip or listen to it on podcast.

Published: Wednesday, April 22, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =