Liquid Voice, a provider of interaction recording, quality management and analytics, has announced the immediate availability of Real-Time Analytics. Developed in partnership with Speechmatics, a global supplier of Automatic Speech Recognition (ASR) solutions, this new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range of contact centre and compliance applications.
According to Matt Marris, Product Manager at Liquid Voice: "This new Liquid Voice analytics solution provides contact centres with real-time insight and overcomes the drawbacks of other analytics platforms which can take from 15 minutes to 24 hours to deliver the required results. Unlike previous real-time solutions, it uses deep-learning to create transcripts of the calls. This enables us to deliver more advanced features around script adherence, compliance and real-time alerting."
"Liquid Voice is focused on an ongoing programme of development that positions the company as an innovation leader in the industry," continued Marris. "Working with world-leading technology companies such as Speechmatics enables us to provide our customers with cost effective solutions that drive the achievement of real and sustained business benefits as well as giving Liquid Voice a significant competitive advantage."
About Liquid Voice:
Liquid Voice is provider of contact centre technologies, including customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector.
Speechmatics provides automatic speech recognition technologies. Speech recognition is one of the hardest challenges to solve due to the complexity of human speech, resulting in large memory footprints. Using neural networks with the latest developments from academia and industry, Speechmatics has developed cloud-based and real-time speech recognition technology – in many languages.
Published: Saturday, June 23, 2018
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