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News : Liquid Voice Adds Real-Time Analytics For Contact Centres

#contactcenterworld, @liquidvoice, @speechmatics

Liquid Voice, a provider of interaction recording, quality management and analytics, has announced the immediate availability of Real-Time Analytics. Developed in partnership with Speechmatics, a global supplier of Automatic Speech Recognition (ASR) solutions, this new capability provides instant insight on interactions as they happen and will deliver significant benefits in a wide range of contact centre and compliance applications.

According to Matt Marris, Product Manager at Liquid Voice: "This new Liquid Voice analytics solution provides contact centres with real-time insight and overcomes the drawbacks of other analytics platforms which can take from 15 minutes to 24 hours to deliver the required results. Unlike previous real-time solutions, it uses deep-learning to create transcripts of the calls. This enables us to deliver more advanced features around script adherence, compliance and real-time alerting."

 

"Liquid Voice is focused on an ongoing programme of development that positions the company as an innovation leader in the industry," continued Marris. "Working with world-leading technology companies such as Speechmatics enables us to provide our customers with cost effective solutions that drive the achievement of real and sustained business benefits as well as giving Liquid Voice a significant competitive advantage."

#contactcenterworld, @liquidvoice, @speechmatics


About Liquid Voice:
Company LogoLiquid Voice is provider of contact centre technologies, including customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector.
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About Speechmatics:
Company LogoSpeechmatics provides automatic speech recognition technologies. Speech recognition is one of the hardest challenges to solve due to the complexity of human speech, resulting in large memory footprints. Using neural networks with the latest developments from academia and industry, Speechmatics has developed cloud-based and real-time speech recognition technology – in many languages.
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Today's Tip of the Day - SWAT Team

Read today's tip or listen to it on podcast.

Published: Saturday, June 23, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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