#contactcenterworld, @speechmatics, @liquidvoice
Cambridge, UK, Feb, 2020 -- Speechmatics, a UK provider in any-context speech recognition technology that enables companies to build applications, has expanded its 3-year partnership with interaction recording and quality monitoring company Liquid Voice. In this next phase of the partnership, Liquid Voice will expand its solution to further utilize Speechmatics’ ASR (automated speech recognition) to allow them to convert customer call center recordings into accurate transcripts to analyze and derive new insights.
Simon Broadbent, CCO of Liquid Voice, said: "We look forward to entering this new phase of our relationship with Speechmatics and further enhancing the quality and value of our solution. The highly-accurate transcription Speechmatics provides allows us to better serve our customers while simultaneously minimizing risk of data breaches, protecting finances and reputations in the process."
Broadbent added: "With a rich history of market firsts, this partnership will significantly strengthen our unique consolidated reporting and management function, which provides contact center staff with full visibility and control over every customer interaction and ultimately reduces fines for businesses and protects vulnerable customers."
Jeff Palmer, VP at Speechmatics, added: "We provide Liquid Voice with accurate, mission-critical speech recognition technology to enable flexibility in their data analysis, either in real-time or in high-volume batch processing environments. We are continually innovating and improving our technology and this is evidenced by the fact that Liquid Voice has grown by 200% as a customer of ours over the last 3 years. With the biggest GDPR fine ever handed out last year, regulatory compliance has now rightly taken its place alongside customer service as a top priority for modern enterprises – this move shows that Liquid Voice takes this shift seriously."
#contactcenterworld, @speechmatics, @liquidvoice
Posted by Veronica Silva Cusi, news correspondent
Speechmatics provides automatic speech recognition technologies. Speech recognition is one of the hardest challenges to solve due to the complexity of human speech, resulting in large memory footprints. Using neural networks with the latest developments from academia and industry, Speechmatics has developed cloud-based and real-time speech recognition technology – in many languages.
About Liquid Voice:
Liquid Voice is provider of contact centre technologies, including customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector.
Published: Friday, February 28, 2020
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