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News : Liquid Voice and Speechmatics Expand Partnership to Minimize GDPR-related Risk and Protect Vulnerable Customers

#contactcenterworld, @speechmatics, @liquidvoice

Cambridge, UK, Feb, 2020 -- Speechmatics, a UK provider in any-context speech recognition technology that enables companies to build applications, has expanded its 3-year partnership with interaction recording and quality monitoring company Liquid Voice. In this next phase of the partnership, Liquid Voice will expand its solution to further utilize Speechmatics’ ASR (automated speech recognition) to allow them to convert customer call center recordings into accurate transcripts to analyze and derive new insights.

Simon Broadbent, CCO of Liquid Voice, said: "We look forward to entering this new phase of our relationship with Speechmatics and further enhancing the quality and value of our solution. The highly-accurate transcription Speechmatics provides allows us to better serve our customers while simultaneously minimizing risk of data breaches, protecting finances and reputations in the process."

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Broadbent added: "With a rich history of market firsts, this partnership will significantly strengthen our unique consolidated reporting and management function, which provides contact center staff with full visibility and control over every customer interaction and ultimately reduces fines for businesses and protects vulnerable customers."

Jeff Palmer, VP at Speechmatics, added: "We provide Liquid Voice with accurate, mission-critical speech recognition technology to enable flexibility in their data analysis, either in real-time or in high-volume batch processing environments. We are continually innovating and improving our technology and this is evidenced by the fact that Liquid Voice has grown by 200% as a customer of ours over the last 3 years. With the biggest GDPR fine ever handed out last year, regulatory compliance has now rightly taken its place alongside customer service as a top priority for modern enterprises – this move shows that Liquid Voice takes this shift seriously."

#contactcenterworld, @speechmatics, @liquidvoice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.speechmatics.com


About Speechmatics:
Company LogoSpeechmatics provides automatic speech recognition technologies. Speech recognition is one of the hardest challenges to solve due to the complexity of human speech, resulting in large memory footprints. Using neural networks with the latest developments from academia and industry, Speechmatics has developed cloud-based and real-time speech recognition technology – in many languages.
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About Liquid Voice:
Company LogoLiquid Voice is provider of contact centre technologies, including customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Friday, February 28, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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