News : Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution
Liquid Voice, a global provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. to enable organisations taking personal information and payment details over the telephone to comply with the Payment Card Industry Data Security Standard (PCI DSS). It will enhance customer service delivery and provide a self-service channel to accommodate the requirements of today’s always on, connected and technically aware consumers.
According to Chris Berry, Managing Director of Liquid Voice (UK): "This new Payment IVR solution removes customer card data from the process allowing organisations to de-scope, reduce auditing and achieve significant time and cost savings. Importantly, Liquid Voice also specialises in the provision of other applications including interaction recording, analytics and quality management, all of which are available individually or as part of a total solution to deliver unrivalled gains in operational performance."
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About Liquid Voice:
Liquid Voice is provider of contact centre technologies, including customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector.
Published: Tuesday, March 13, 2018
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