News : Listen Up Espanol Will Launch in Mexico
"We have cultivated a team of talented call center professionals who have the experience and cultural understanding necessary to engage with callers," said Craig Handley, CEO and co-founder of Listen Up Español. "After eight years of successfully answering calls for U.S. businesses, we look forward to expanding our services into global markets as a premier call center service provider."
The company is expanding its offerings to businesses based in Mexico in response to increasing growth in this market. Andres Martinez, general manager for Listen Up Español, with operations in Hermosillo and soon in Mexico City, will lead the Mexico expansion.
Posted by Veronica Silva Cusi, news correspondent
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ListenTrust (formerly Listen Up Español) is a bilingual contact center for Spanish and English agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a brand. Headquartered in Portland, Maine and operating in Mexico and Belize, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, ListenTrust provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, ListenTrust makes it a point to turn the person-to-person customer interaction into revenue.
Published: Tuesday, March 10, 2015