News : Listen Up Español Launches Mexico City Location
Portland, ME, USA, Aug 4, 2015 -- Listen Up Español expands capacity and hires Mercedes Pradera as Mexico City Operations Director. In response to increasing demand for quality Spanish language contact center services, Listen Up Español has established agent operations in Mexico City.
Based on extensive experience within the call center industry, Pradera will strategically manage and coordinate all call center functions for Listen Up Español’s Mexico City location.
"We are excited to welcome Mercedes to the Listen Up Español team as a leader for our newest location," said Randall Anderson, Chief Operations Officer at Listen Up Español. "She boasts a strong understanding of the call center industry, key leadership traits and an unwavering passion for helping clients obtain success."
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Since 1998 Pradera has overseen the contact center and customer service capabilities in industries such as tourism, finance, education, telecommunications, and government, among others. Her previous experience includes working with companies such as Ipsos, Grupo Posadas, Mexican Institute of Teleservices (IMT) and Aerovias de Mexico (Aeromexico).
The addition of the Mexico City location comes as a response to Listen Up Español’s expansion of commercial operations in Mexico. In March 2015 the company began providing call center services for Mexico based businesses with an emphasis on servicing Direct Response marketers and assisting other companies with their customer service offerings.
Posted by Veronica Silva Cusi, news correspondent
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ListenTrust (formerly Listen Up Español) is a bilingual contact center for Spanish and English agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a brand. Headquartered in Portland, Maine and operating in Mexico and Belize, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, ListenTrust provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, ListenTrust makes it a point to turn the person-to-person customer interaction into revenue.
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