News : Listen Up Español Named As Finalist In 2O14 Contact Center World Awards
Portland, Maine February 27, 2014 -- Listen Up Español was named a Finalist in the Best Executive, Best Scheme and Best Supervisor categories in the ninth annual Contact Center World Awards (Top Ranking Performers) from ContactCenterWorld.com – the Global Association for Contact Center Best Practices & Networking.
Unlike any other awards of its kind, these are considered by many to be the ultimate awards, some even refer to them as the Olympics in the Contact Center World. The awards are awarded to the entrants who convince the judges that they are indeed the best. It's a multi-stage process starting with online applications where no preliminary judge knows your company name or location, only facts and figures to determine if you meet the requirements.
The final results will be announced on June 19 at the Orlando best practices conference. Delegates and Finalists from the U.S.A., Canada, Guatemala, Brazil and other countries in North & South America are expected to attend.
More than 250 nominations from contact centers of all sizes were evaluated in this year’s competition in the Americas. Finalists were determined through online submissions and judged by their peers in the industry.
Finalists Randall Anderson (Best Executive) and Julio Ortega (Best Supervisor) joined Listen Up Español in 2009. Each manager has had multiple accolades associated with their work at Listen Up Español. They both agree that one of the company’s core values, "United as One" is fundamental to their success "Randall is our COO and Julio is known as the "Supervisor of Quality" at our contact center. The magnitude of Randall’s executive contributions is incredible including short term gains and long term stability. Julio’s ability to motivate individuals and create a productive team environment is extraordinary," said Tony Ricciardi, Co-Founder and President of Listen Up Español.
After the initial judging, there are two more levels. Finalists are invited to present at a regional conference in Orlando. Next winners from the regional competition, in addition to earning recognition and awards for best in the region, gather annually to compete in Las Vegas November 10-14 against the best in the world. All events are open to anyone in the contact center industry to attend and to learn from these award Finalists – details at https://www.contactcenterworld.com/conferences/
Raj Wadhwani, President of ContactCenterWorld.com added "Listen Up Español has done very well to qualify to compete in this years awards. It’s their 3rd year in the program and they are very passionate about people as well as the industry. We are excited to see them qualify again and know they will deliver great ideas at the best practice conference in Orlando." (https://www.contactcenterworld.com/conferences)
"We strive to do more and more for our employees and clients. Julio Ortega and Randall Anderson are examples of this commitment. What makes Julio unique is that where most great sales people are poor leaders Julio is an incredible leader. What makes Randall unique is his passion for improvement and capacity for implementation. The Finalist status is an exceptional achievement and acknowledges that they both know the meaning of "Delivering Awesomeness," said Craig Handley, C.E.O. of Listen Up Español.
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ListenTrust (formerly Listen Up Español) is a bilingual contact center for Spanish and English agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a brand. Headquartered in Portland, Maine and operating in Mexico and Belize, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, ListenTrust provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, ListenTrust makes it a point to turn the person-to-person customer interaction into revenue.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, March 4, 2014