News : Listen Up Español Welcomes Jose Andres Martinez Rodriguez
Portland, Maine, April 8, 2014 -- Listen Up Español, a Spanish language call center for the U.S. Hispanic market, is proud to welcome Jose Andres Martinez Rodriguez as their new General Manager.
As General Manager, Martinez will lead call center operations from the Hermosillo, Mexico location. By working with upper management and overseeing hundreds of call center agents, Martinez will also help Listen Up Español to expand its reach into new verticals.
"We’re thrilled to welcome Andres to the Listen Up Español family," said Craig Handley, Co-Founder and CEO of Listen Up Español. "Not only does Andres fit our culture of delivering awesomeness but he also has a deep understanding of the call center industry."
Martinez’s professional background includes many years of experience in both customer service and contact center technology. He previously worked for Banamex, where he documented and reviewed credit card processes related to call center support and automated teller machine operations. Following Banamex, Martinez was in charge of credit card processing at Prosa Carnet and helped the company become the first call center in Mexico to obtain ISO 9002 certification. He later grew into a leadership role at Scotiabank where he helped the company provide telephone customer service to strategic markets in Mexico, South America, and the Caribbean.
After heading Teletech as Chief Operating Officer and contributing to companies like Mexicana Airlines and Atento Mexico, Martinez brings his talent and experience to Listen Up Español.
Posted by Veronica Silva Cusi, news correspondent
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ListenTrust (formerly Listen Up Español) is a bilingual contact center for Spanish and English agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a brand. Headquartered in Portland, Maine and operating in Mexico and Belize, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, ListenTrust provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, ListenTrust makes it a point to turn the person-to-person customer interaction into revenue.
Published: Thursday, April 10, 2014