Portland, ME, USA, Dec 9, 2016 -- Bilingual call center, ListenTrust, answered all live-agent incoming donation calls during the live TeletonUSA charity event which took place December 2-4, 2016. This is the fourth consecutive year ListenTrust has managed calls for the San Antonio based nonprofit.
ListenTrust took in over 44,000 calls that helped TeletonUSA reach this year's fundraising goal of $15,705,865. The total amount raised was $15,761,984 surpassing the goal by $56,119. All proceeds will help provide rehabilitation and treatment for children with neurological and musculoskeletal disorders. The live event ran for 32 hours and was broadcast on Univision, one of the leading Spanish-language television networks in the United States.
"It has been such an exciting endeavor working with TeletonUSA for the past four years to support their fundraising goals," said Tom Sheppard, Vice President of Business Development at ListenTrust. "Our team at ListenTrust is truly honored to be helping them provide rehabilitation centers and a more fulfilled life for children with disabilities."
Funds raised during the live event will continue to support the Children's Rehabilitation Institute of TeletonUSA (CRIT) in San Antonio, Texas. They will also help the organization establish a foundation for building future rehabilitation centers throughout the United States.
ListenTrust works with several other nonprofits to provide call center donation capture support services and the company also supports other nonprofits' fundraising endeavors through donations and employee service work.
Posted by Veronica Silva Cusi, news correspondent
ListenTrust (formerly Listen Up Español) is a bilingual contact center for Spanish and English agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a brand. Headquartered in Portland, Maine and operating in Mexico and Belize, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, ListenTrust provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, ListenTrust makes it a point to turn the person-to-person customer interaction into revenue.
Published: Monday, December 12, 2016
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