Portland, MA, USA, Dec, 2017 -- Bilingual contact center for English and Spanish agent services, ListenTrust, won a Bronze award for Best Place to Work in the 2017 Best in Biz Awards, an independent business awards program judged each year by editors and reporters from publications in North America.
ListenTrust submitted a nomination for Best Place to Work demonstrating ways the company focuses on creating a positive and fulfilling company culture for employees. The submission also highlighted a new program called DreamTrust, which helps to increase employee satisfaction and engagement by acknowledging each employee’s personal goals and helping them achieve personal success.
"We strive to maintain a happy and rewarding company culture that inspires our team to be the best they can be, both at work and outside ListenTrust," said Craig Handley, CEO and co-founder of ListenTrust. "By providing training, networking, celebration events, and support from leadership, our employees are able to pursue opportunities that are meaningful to them so they can find success and happiness in all areas of their lives."
The DreamTrust program at ListenTrust focuses on individual employees’ personal dreams, which are guided with the help of a Dream Coach. ListenTrust also devotes time toward training managers and team leaders about tools that help them keep each team motivated. Another way the company works to improve its culture is through regular employee feedback surveys that shed light on how employees view the company and help to identify gaps in communication. The most recent employee satisfaction survey conducted in May 2017 found positive results that reflect the ListenTrust workplace environment. A majority of employees stated that they have a very clear understanding of what is expected of them and their role in the success of the business, and that supervisors provide frequent training and feedback to help them achieve the best results possible.
The seventh annual Best in Biz Awards program had more than 650 entries from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada. The submissions were evaluated by independent judging panels composed of editors and reporters from newspapers, TV outlets, and business, consumer, technology and trade publications in North America.
Posted by Veronica Silva Cusi, news correspondent
ListenTrust (formerly Listen Up Español) is a bilingual contact center for Spanish and English agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a brand. Headquartered in Portland, Maine and operating in Mexico and Belize, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, ListenTrust provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, ListenTrust makes it a point to turn the person-to-person customer interaction into revenue.
Published: Tuesday, December 19, 2017
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