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News : ListenTrust Named a Bronze Winner for Best Place to Work in the Best in Biz Awards

#ciontactcenterworld

Portland, MA, USA, Dec, 2017 -- Bilingual contact center for English and Spanish agent services, ListenTrust, won a Bronze award for Best Place to Work in the 2017 Best in Biz Awards, an independent business awards program judged each year by editors and reporters from publications in North America.

ListenTrust submitted a nomination for Best Place to Work demonstrating ways the company focuses on creating a positive and fulfilling company culture for employees. The submission also highlighted a new program called DreamTrust, which helps to increase employee satisfaction and engagement by acknowledging each employee’s personal goals and helping them achieve personal success.

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"We strive to maintain a happy and rewarding company culture that inspires our team to be the best they can be, both at work and outside ListenTrust," said Craig Handley, CEO and co-founder of ListenTrust. "By providing training, networking, celebration events, and support from leadership, our employees are able to pursue opportunities that are meaningful to them so they can find success and happiness in all areas of their lives."

The DreamTrust program at ListenTrust focuses on individual employees’ personal dreams, which are guided with the help of a Dream Coach. ListenTrust also devotes time toward training managers and team leaders about tools that help them keep each team motivated. Another way the company works to improve its culture is through regular employee feedback surveys that shed light on how employees view the company and help to identify gaps in communication. The most recent employee satisfaction survey conducted in May 2017 found positive results that reflect the ListenTrust workplace environment. A majority of employees stated that they have a very clear understanding of what is expected of them and their role in the success of the business, and that supervisors provide frequent training and feedback to help them achieve the best results possible.

The seventh annual Best in Biz Awards program had more than 650 entries from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada. The submissions were evaluated by independent judging panels composed of editors and reporters from newspapers, TV outlets, and business, consumer, technology and trade publications in North America.

#ciontactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About ListenTrust:
Company LogoListenTrust (formerly Listen Up Español) is a bilingual contact center for Spanish and English agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a brand. Headquartered in Portland, Maine and operating in Mexico and Belize, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, ListenTrust provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, ListenTrust makes it a point to turn the person-to-person customer interaction into revenue.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Tuesday, December 19, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

5.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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