New York, NY, USA, Feb 2023 -- Listerhill Credit Union has streamlined online member support with Glia, a provider of Digital Customer Service (DCS). The digital-first solution has enabled the Alabama-based credit union to get proactive with sales, fueling significant new growth for its mortgage business.
Glia’s online collaboration tools, such as CoBrowsing, enable Listerhill to guide members and teach them self-service options that can save members time.
"At Listerhill, we pride ourselves on our high-touch service and strong member relationships, supporting more than 92,000 members across five states," said Dustin Holland, Digital Strategist with Listerhill. "Leaning into our core values to exceed expectations and proactively seek improvement, Glia has enabled us to provide online service that mirrors our personalized, in-branch experience, allowing members to feel connected as a part of the Listerhill community regardless of communication channels."
"By seeing who is actively reviewing mortgage information on our site, I’m able to connect and offer assistance that can help move a member closer to applying for a mortgage with Listerhill, without bothering members who are looking for other services," said Angela Underwood, Mortgage Originator Specialist with Listerhill. "It’s a high-touch sales process that aligns to Listerhills’ focus on great member experiences."
Posted by Veronica Silva Cusi, the news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Wednesday, February 8, 2023
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