News : Lithium Technologies Completes Acquisition of External Online Community Business from Jive
San Francisco, CA, USA, Oct 4, 2017 -- Lithium Technologies, a provider in online community and social media management products, announced it has closed the acquisition of the Jive-x external community business from Jive Software, an Aurea company. Originally announced on August 29, 2017, the transaction was completed on October 3, 2017. Terms of the transaction were not disclosed.
"I’m really excited to be bringing the Jive-x product and customers into the Lithium family," said Rob Tarkoff, Lithium president and CEO. "Our focus as a company in the coming weeks will be to build a product plan with the input of key Jive-x customers that takes the industry to the next level. In addition, we will be delivering best practices, expertise and enterprise class customer support that Lithium is known for to all Jive-x customers."
Posted by Veronica Silva Cusi, news correspondent
Source: Lithium Technologies
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Customers want fast access to answers online, whether it’s through search or social media. When answers aren’t available, they make calls to your contact center or post their frustration on social networks for their friends and followers to see. So how do you generate answers on your website and respond to issues on Twitter and Facebook at scale? Lithium has the solution: 1. Drive requests through an online community and self-service knowledge base 2. Equip agents to respond efficiently on social channels while building awareness of your online resources 3. Tie your social support into your CRM system 4. Turn the resulting knowledge into valuable business assets for customers and employees alike.
Published: Friday, October 6, 2017
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