News : Lithium to Acquire External Online Community Business from Jive
San Francisco, CA, USA, Aug 29, 2017 -- Lithium Technologies, Inc., a provider in social media management and online community products, announced it has entered into a definitive agreement to acquire Jive Software’s external community business from Jive Software, an Aurea company. Terms of the transaction were not disclosed.
"Lithium and Jive have both been forward thinking in the digital customer experience market for many years. Bringing Jive-x customers into the Lithium portfolio will give these customers access to our cumulative knowledge and the best innovation of both products, delivering significant business value for all," said Rob Tarkoff, president and CEO of Lithium. "During this transition, we will be focused on ensuring continuity of service for all Jive-x customers. We will continue to offer the Jive-x solution and are committed to providing continued, excellent support for the customers and the platform. We believe that all customers will benefit from our continued investment into the community product category and enhanced access to integrated social media management capabilities over time."
"We believe all Jive customers will benefit from this transaction through increased focus on their distinct needs. Jive-x customers will enjoy Lithium’s exclusive focus on external communities, while Jive-n customers will benefit as we intensify focus on serving as the gateway to an enterprise’s most important assets – its knowledge and people," said Scott Brighton, CEO of Aurea. "Jive will deepen its commitment to creating true enterprise-wide collaboration in an increasingly complex, fractured and global business environment."
The transaction is subject to customary closing conditions, including customary regulatory approvals.
Posted by Veronica Silva Cusi, news correspondent
Source: Lithium Technologies
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Customers want fast access to answers online, whether it’s through search or social media. When answers aren’t available, they make calls to your contact center or post their frustration on social networks for their friends and followers to see. So how do you generate answers on your website and respond to issues on Twitter and Facebook at scale? Lithium has the solution: 1. Drive requests through an online community and self-service knowledge base 2. Equip agents to respond efficiently on social channels while building awareness of your online resources 3. Tie your social support into your CRM system 4. Turn the resulting knowledge into valuable business assets for customers and employees alike.
Published: Friday, September 1, 2017