News : Little Rock to Increase 911 Call Center and Law Enforcement Pay
Little Rock, AK, USA, Dec 7, 2015 -- The City of Little Rock is recommending a 2.5 percent salary increase to city workers including police, firefighters, and 911 call center staff as part of its 2016 budget.
A recent consultant’s review of the City of Little Rock’s 911 call center has found high turnover is leading to a weaker 911 service.
Bruce Moore said the call taker position involves high-stress. He said he’s re-approved hiring at the center.
"That's an area because of background checks and testing that has to go on, we're constantly trying to fill those positions," he said.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
A lawsuit has been filed against the city on behalf of a young boy, Le Yang, who died following severe injuries when 911 failed to help him and his mother, Jinglei Yi, in a car accident. She died at the scene.
That suit will go to trial January 5. It alleges low pay rates contributed to poor retention and competency among some staff at the center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
About City of Little Rock:
Little Rock is the capital and the most populous city of the U.S. state of Arkansas. It is also the county seat of Pulaski County.
Published: Tuesday, December 8, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...