News : Little Rock to Increase 911 Call Center and Law Enforcement Pay
Little Rock, AK, USA, Dec 7, 2015 -- The City of Little Rock is recommending a 2.5 percent salary increase to city workers including police, firefighters, and 911 call center staff as part of its 2016 budget.
A recent consultant’s review of the City of Little Rock’s 911 call center has found high turnover is leading to a weaker 911 service.
Bruce Moore said the call taker position involves high-stress. He said he’s re-approved hiring at the center.
"That's an area because of background checks and testing that has to go on, we're constantly trying to fill those positions," he said.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
A lawsuit has been filed against the city on behalf of a young boy, Le Yang, who died following severe injuries when 911 failed to help him and his mother, Jinglei Yi, in a car accident. She died at the scene.
That suit will go to trial January 5. It alleges low pay rates contributed to poor retention and competency among some staff at the center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Usage Guidelines
About City of Little Rock:
Little Rock is the capital and the most populous city of the U.S. state of Arkansas. It is also the county seat of Pulaski County.
Published: Tuesday, December 8, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...