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News : Anglian Water Launches Live Chat
Anglian Water has launched live chat to support and enhance their online customer service offering.
The service provided by multi-channel customer service software providers, Synthetix, assists customers with questions or queries they might have, without the need to make a phone call and in real-time.
Adam Ashcroft, Director at Synthetix said, "We are delighted to be working with Anglian Water. Having another water utility provider choose Synthetix, confirms that we truly speak water utilities. We are confident that the live chat solution from Synthetix, will enhance and support both Anglian Water customers and their contact centre agents, ensuring quick, accurate and consistent support through this service."
Jamie Dixon, Digital Customer Service Team Manager at Anglian Water said "As customers are already online, using live chat requires little effort, with no need to phone. It offers quicker responses in real-time than other channels such as email. We are delighted with the new live chat solution from Synthetix, the system has definitely been really well received by customers and agents alike".
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About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
Synthetix is a provider of multi-channel customer service solutions – working with some of the world's best-known brands. Founded in 2001, Synthetix create bespoke web self-service solutions, contact centre knowledge-bases and live chat software. Our award winning software helps deflect the volume of enquiries via phone or e-mail by at least 25%, substantially reducing contact centre costs, whilst improving sales and customer satisfaction. Hosted on a scalable, secure cloud platform, Synthetix delivers online customer service solutions to any customer touch-point from a single, channel-agnostic repository.
About Anglian Water Service, Ltd.:
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool.
Published: Thursday, October 13, 2016