News : LiveOps Appoints Chief Operating Officer
Scottsdale, AZ, Sept 19, 2016 -- LiveOps, Inc., a provider in scalable contact center customer service solutions, is pleased to announce that senior vice president and general manager, Greg Hanover, has been appointed chief operating officer, a new position within LiveOps. Hanover will oversee leadership, strategy and operational excellence across the business and continue to report to the LiveOps’ Board of Directors.
"Greg is a seasoned and respected leader who has year after year produced strategic growth results for LiveOps," said Jim Watson, LiveOps Board Member and Managing Director of Presidio Partners, a venture capital firm located in San Francisco, CA. "The Board has complete confidence in Greg’s ability to drive strategy and operational excellence across the corporate, client services, and agent operations."
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Hanover brings 15+ years of technology and contact center expertise to his new chief operating officer position.Hanover joined LiveOps in 2008 to oversee the client services organization and drive quality customer service. Then in 2012, he was named vice president of community operations overseeing a 20,000-strong agent community with a focus on expanding the model into new verticals including enterprise customer care. In 2014 was named senior vice president and general manager where he became responsible for LiveOps’ end-to-end contact center services strategy and market acceleration.
"Greg has a proven track record of success across the critical functions within the business including the agent, client, business development and strategy operations," said Watson. "With a keen focus on LiveOps’ people-based business, he is the trusted leader for LiveOps’ strategic growth and ensuring the company maintains highly satisfied clients and agents."
Greg has held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg holds an MBA and B.S. Degree in Marketing from Canisius College.
Posted by Veronica Silva Cusi, news correspondent
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Wednesday, September 21, 2016