News : LiveOps Appoints Jeff Thompson and Ryan Proudfoot
Fredericton, New Brunswick, Canada, Aug 25, 2015 -- LiveOps, Inc., a global provider in cloud contact center and customer service solutions, announced two senior management promotions. Jeff Thompson has been promoted to chief technology officer and senior vice president of Engineering, and Ryan Proudfoot has been promoted to vice president of Product Management. Thompson will spearhead global software design and development efforts, while Proudfoot will direct the product teams and drive innovation in LiveOps’ product line. Thompson and Proudfoot will both be based out of LiveOps’ Canadian office in Fredericton, New Brunswick.
"Jeff has long been a technological innovator and Ryan has a fantastic understanding of the customer experience and how that impacts product development. The combination of their innovative spirits, experience and energy will make huge impacts and I am confident LiveOps will maintain its position as the world’s best contact center technology provider under their engineering leadership," said Vasili Triant, CEO of LiveOps.
Previously LiveOps’ Senior Vice President of Product Management, Thompson brings nearly 20 years of expertise developing innovative solutions to improve customer service delivery for the global Fortune 500. He joined LiveOps through the company’s 2014 acquisition of UserEvents, where he was founder and CEO, and previously led the CxEngage product team. Thompson has held leadership roles at Conseros Software, which he founded; Genesys Telecommunications Inc., which acquired Conseros; NBTel, a subsidiary of Bell Canada; PowerTel, a competitive local exchange carrier in Australia; Exigen Group, an early pioneer in cloud and software-as-a-service (SaaS) applications; and iQor, a multi-national BPO provider. Thompson is also an active angel investor and adviser to several early-stage startups.
Previously a Senior Product Manager at LiveOps, Proudfoot has deep experience in product development and management and holds three U.S. patents. He joined LiveOps in early 2015 and has driven ongoing product improvements. He previously worked in product management and customer support with Blackberry World; Research in Motion; and Chalk Media. Proudfoot holds both bachelor and master degrees in computer science from University of New Brunswick.
"I started my career in customer support and that background greatly influenced my approach to product development," said Proudfoot. "Products should be simple for customers to use and make their jobs easier. I’m really looking forward to leading product development for the next generation of products at LiveOps."
Posted by Veronica Silva Cusi, news correspondent
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Wednesday, August 26, 2015