News : LiveOps Appoints Jeff Thompson to SVP of Product Management
Redwood City, CA, Nov 19, 2014 -- LiveOps, Inc., a global provider in cloud contact center and customer service solutions, announces that Jeff Thompson has been appointed to Senior Vice President of Product Management. Thompson joined LiveOps through its 2014 acquisition of UserEvents, where he was founder and CEO, and previously led the CxEngage product team. In his new role, Thompson will lead all product teams and drive innovation in product development.
"Jeff has impressed us from the very beginning with his creative thinking and ability to bring those ideas to life in easy-to-use, impactful products that make a very real, positive difference for our clients and their customers," said Vasili Triant, CEO of LiveOps. "The entire LiveOps team is looking forward to seeing what Jeff and his product teams come up with next."
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Thompson brings nearly 20 years of expertise developing innovative solutions to improve customer service delivery for the global Fortune 500. Before founding UserEvents, Thompson founded and led Conseros Software, which developed products to streamline task distribution to the best skilled and available employees in an organization. Conseros was acquired in 2009 by Genesys Telecommunications Inc. Prior to founding Conseros, Thompson held leadership roles at NBTel, a subsidiary of Bell Canada; PowerTel, a competitive local exchange carrier in Australia; Exigen Group, an early pioneer in cloud and software-as-a-service (SaaS) applications; and iQor, a multi-national BPO provider. Thompson is also an active angel investor and adviser to several early-stage startups.
Posted by Veronica Silva Cusi, news correspondent
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Friday, November 21, 2014