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News : LiveOps Awarded Patent for Multichannel Pivoting
Redwood City, CA, USA, Feb 25, 2015 -- LiveOps, Inc., a global provider in cloud contact center and customer service solutions, announced that the company has patented its approach to multichannel pivoting to better assist customers and improve customer experience.
The US Patent and Trademark Office (USPTO) has issued LiveOps Patent Number 8,929,536, for pivoting a customer among synchronous and asynchronous communication channels. The patent covers a computer-implemented method for determining the need to direct a customer from one communication channel to another, as well as determine the best channel to pivot to, based on information the customer has provided.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
More Editorial From LiveOps
LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Monday, March 2, 2015