News : LiveOps Awarded Patent for Multichannel Pivoting
Redwood City, CA, USA, Feb 25, 2015 -- LiveOps, Inc., a global provider in cloud contact center and customer service solutions, announced that the company has patented its approach to multichannel pivoting to better assist customers and improve customer experience.
The US Patent and Trademark Office (USPTO) has issued LiveOps Patent Number 8,929,536, for pivoting a customer among synchronous and asynchronous communication channels. The patent covers a computer-implemented method for determining the need to direct a customer from one communication channel to another, as well as determine the best channel to pivot to, based on information the customer has provided.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
More Editorial From LiveOps
LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Monday, March 2, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...