News : LiveOps Announces Two New Packaged Applications
Redwood City, Calif., April 23, 2014 -- LiveOps, Inc., a global provider in cloud contact center and customer service solutions, announces two new packaged applications for Salesforce users. LiveOps Voice Advantage and LiveOps Outbound Advantage, now listed on AppExchange, bring the power of inbound and outbound voice interactions to Salesforce users. The two new cloud contact center applications leverage OpenCTI to seamlessly integrate full-featured voice capabilities within Salesforce to help organizations of all sizes deliver more engaging customer experiences.
LiveOps Voice Advantage leverages WebRTC technology to transform any browser into a full-featured phone without the need for additional hardware, software or plug-ins. It offers an embedded phone panel for inbound and outbound call control, real-time screen pop for complete visibility into customer record data, integrated call recordings embedded within Salesforce records and bi-directional data exchange and sync between LiveOps and Salesforce.
LiveOps Outbound Advantage is a new outbound dialing solution for contact centers that includes a "Lead Upload" tool to generate on-the-fly outbound campaigns. Lead Upload enables inside sales managers to easily create call lists based on pre-defined criteria, such as deal size or industry. The filtered leads are then automatically uploaded to a LiveOps dialer campaign for immediate agent follow-up, increasing the number of calls handled by each agent and reducing call duration.
Posted by Veronica Silva Cusi, news correspondent
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Thursday, April 24, 2014